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Available report motives
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Moderation and reporting

Reporting motives on Jumboo

Understanding why a content may be reported

On Jumboo, users can report posts, comments or entire accounts when they recon a content breaks the rules of the platform or the law. Here is the complete list of report motives available, grouped in categories, with examples and precisions for each.

From the mobile App : IOS & ANDROID

Report an inappropriate post

If you believe a post violates our Community Standards or our Community Rules, you can report it directly from the app.

Inappropriate or disturbing content may include (but is not limited to):

  • Unblurred shocking or violent images
  • Hateful, degrading, or humiliating speech
  • Inappropriate or suggestive sexual content
  • Anxiety-inducing, manipulative, or offensive content
  • Provocative, threatening, or harassing behavior

Even if content does not constitute a criminal offense, it may harm users’ dignity, mental health, or digital safety. In some cases, it may be illegal and lead to legal action.

⚠️ Priority report: minor or vulnerable person

Under GDPR and for priority processing, we ask you:

Does the content involve a minor or vulnerable person?

You can answer directly in the report form. When in doubt, check “Yes”: an immediate human review will be triggered with appropriate measures.

⚖️ Applicable legal frameworks

🇪🇺 European Union:

    • Digital Services Act (DSA – Articles 16 to 21)
    • GDPR (Articles 6, 8, 12, 17, Recitals 38 to 58)
    • ePrivacy Regulation
    • France: Penal Code (e.g., Articles 222-33, 222-16, 227-24)

🇺🇸 United States:

    • Section 230 (CDA), anti-harassment laws (state-specific)
    • California: CCPA, Cyber Harassment Law

🇨🇦 Canada:

    • Criminal Code (Sections 162.1, 264), Charter of Rights

🇦🇺 Australia:

    • Online Safety Act (2021), harmful content laws

Recommended actions

  • Report the post, comment, or account via the “Report” button
  • Block the account to no longer see its content
  • Keep evidence (screenshots, videos, dated links)
  • Indicate if a minor or vulnerable person is involved
  • Contact authorities in case of immediate danger
  • Send an email to report.trust.safety@jumboo.io including:
    • The report tracking number
    • The link to the content
    • Any useful information

Useful links and support resources

🇪🇺 Europe
🇺🇸 United States
🇨🇦 Canada
🇦🇺 Australia

JUMBOO is committed to a safe, thoughtfully moderated space that respects its most vulnerable users. Thank you for your vigilance.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Report inappropriate sexual content

If you witness content, behavior, or an account involving sexual abuse, exploitation, or solicitation, we urge you to act immediately.

JUMBOO enforces a zero-tolerance policy toward all forms of sexual exploitation, especially involving minors or vulnerable persons. Even without explicit nudity, some content may be illegal (sexualization, suggestions, ambiguous staging, grooming, etc.).

⚠️ Priority report: minor or vulnerable person

In accordance with GDPR (EU) and international laws, we ask you:

Does the content involve a minor or a vulnerable person?

Please answer this question in the reporting form. This triggers a priority, secure, and enhanced processing.

Relevant content and behaviors

  • Photos, videos, or texts suggesting illegal sexual acts or practices
  • Attempts to sexually solicit a minor (grooming, inappropriate comments)
  • Behavior involving control, coercion, threats, or blackmail for sexual purposes
  • Sharing or redistribution of sexual content without consent
  • Sexual mockery or sexualization of minors
  • Sale, exchange, or monetization of sexual services (even fictitious)
  • Any attempt at covert contact for sexual purposes

⚖️ Applicable legal frameworks

🇪🇺 Europe
  • GDPR – Articles 8, 9, and 17
  • Digital Services Act (DSA) – Articles 16, 21, and 35
  • EU Directives 2011/93 and 2017/541
  • French Penal Code: Articles 227-22 to 227-28
🇺🇸 United States
  • COPPA
  • PROTECT Act
  • 18 U.S.C. § 2251 and following
  • Section 230 (exclusions for child pornography)
🇺🇸 California
  • California Penal Code Section 288
  • California Age-Appropriate Design Code Act (CAADCA)
🇨🇦 Canada
  • Criminal Code: Articles 163.1, 172.1, 162.1
  • PIPEDA
🇦🇺 Australia
  • Online Safety Act 2021
  • Criminal Code Act 1995 – Divisions 272 to 474

Recommended actions

  • Immediately report the post, comment, or account via the “Report” button
  • Clearly indicate if a minor or vulnerable person appears to be involved
  • Block the account to protect yourself
  • Keep evidence (screenshots, videos, links) without redistributing it
  • Contact local authorities in case of emergency or danger
  • Send an email to report.trust.safety@jumboo.io including:
    • The report tracking number
    • The link to the content
    • Contextual information if possible

Useful links and support

🇪🇺 Europe
🇺🇸 United States
🇨🇦 Canada
🇦🇺 Australia

JUMBOO treats these reports with the highest priority. We cooperate with authorities and specialized NGOs to protect victims, prevent recurrences, and remove prohibited content as soon as detected.

Thank you for contributing to the safety of everyone on our platform.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Report content related to suicide, self-harm, or eating disorders

If you see content or behavior that appears to encourage, trivialize, or explicitly depict suicide, self-harm, or eating disorders (ED), we urge you to report it immediately.

At JUMBOO, we treat these topics with the highest level of sensitivity. Even when shared for personal expression or testimony, some content may expose vulnerable audiences to contagion effects, retraumatization, or dangerous encouragement.

⚠️ Priority report: minor or vulnerable person

To comply with GDPR and international legislation, we ask you:

Does this content involve a minor or a vulnerable person?

This detail in the reporting form triggers enhanced and priority processing.

Relevant content and behaviors

  • Posts explicitly mentioning suicidal thoughts or plans to act
  • Images or stories showing scars, cutting, or self-harm acts
  • Unmoderated testimonials that may romanticize or aestheticize mental suffering
  • Challenges or trends depicting dangerous behaviors
  • Content related to anorexia, bulimia, or extreme restriction practices
  • Hashtags or visual codes linked to pro-ED or pro-self-harm communities
  • Comments encouraging pain, extreme weight loss, or social isolation

⚖️ Applicable legal frameworks

🇪🇺 Europe
  • GDPR (Articles 6, 9, and 17)
  • DSA (Articles 34 to 36)
  • French Penal Code: Articles 223-13 to 223-15
🇺🇸 United States
  • Section 230 (exclusion of content directly endangering individuals)
  • First Amendment (limited in case of imminent danger)
  • Local laws (e.g., NY Mental Hygiene Law)
🇺🇸 California
  • California Civil Code § 43
  • California Age-Appropriate Design Code Act (CAADCA)
🇨🇦 Canada
  • Canadian Charter of Rights and Freedoms
  • Criminal Code: Article 241
🇦🇺 Australia
  • Online Safety Act
  • Criminal Code 474.29A

Recommended actions

  • Immediately report the content, comment, or account via the “Report” button
  • Clearly indicate if a minor or vulnerable person is involved
  • Block the account if you no longer want to see such content
  • Do not share the content (even to denounce it)
  • Contact emergency services or specialized organizations if you believe someone is in danger
  • Send an email to report.trust.safety@jumboo.io with the report number and content link

Psychological help and support resources

🇪🇺 Europe & France
🇺🇸 United States
🇨🇦 Canada
🇦🇺 Australia

At JUMBOO, we do everything possible to ensure a safe, supportive, and respectful environment where everyone can express themselves without endangering themselves or exposing others to psychological risks.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Explicit Sexual Content and Nudity

JUMBOO does not allow explicit sexual content or inappropriate nudity, especially when such content is non-consensual, shocking, or accessible to minors. We distinguish between nudity for artistic, educational, or medical purposes and content intended to be pornographic, sexually suggestive, or contrary to local laws.

Any such content can be reported directly from the app or via our reporting form.

⚠️ Priority Reporting: Minor or Vulnerable Person

In accordance with GDPR and international standards for the protection of minors, we ask you to specify:

Does this content involve a minor or vulnerable person (even if only suspected)?

This information triggers priority handling and enhanced measures.

🔞 Prohibited Content and Behaviors

  • Explicit pornography (real or simulated sexual acts)
  • Frontal nudity, non-artistic or non-contextual
  • Close-ups or persistent framing of genitalia or breasts
  • Suggestive content aimed at seduction or sexual arousal
  • Non-consensual sharing of nudes or revenge porn content
  • Deepfake or altered sexual content
  • Lingerie or suggestive poses used for promotional purposes without age mention or proper tagging
  • Sexualized representations of minors, even indirectly (drawings, avatars, AI…)

⚖️ Applicable Legal Frameworks

🇪🇺 Europe
  • Digital Services Act (articles 34 to 36)
  • GDPR (articles 6, 9, 17)
  • Directive 2011/93/EU – combating sexual abuse of minors
🇺🇸 United States
  • Section 230 (Communications Decency Act)
  • 18 U.S.C. §2257
  • Revenge Porn Laws (federal states)
🇺🇸 California
  • California Penal Code 647(j)(4)
  • California Age-Appropriate Design Code Act
🇨🇦 Canada
  • Criminal Code art. 162.1
  • PIPEDA
🇦🇺 Australia
  • Online Safety Act
  • eSafety Commissioner

Recommended Actions

  • Immediately report the concerned content (post, comment, or account)
  • Clearly indicate if the content seems to involve a minor
  • Block the account to no longer see such content
  • Never share sexual content (even to raise awareness)
  • Take screenshots if the content disappears quickly (except for illegal images involving minors: do not keep them)
  • Send an email to report.trust.safety@jumboo.io with the report number and content link for enhanced handling

Support and Reporting Resources

🇪🇺 Europe & France
🇺🇸 United States
🇨🇦 Canada
🇦🇺 Australia

JUMBOO acts with the utmost rigor to protect the integrity of individuals and to make the platform a respectful, inclusive, and secure space, especially for young users.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Hate Speech, Discrimination and Incitement to Violence

JUMBOO strictly prohibits any post, comment, message, or behavior inciting hatred, violence, or exclusion against a person or group based on their origin, religion, gender, sexual orientation, disability, physical appearance, age, or any other protected characteristic.

We apply zero tolerance to hateful, discriminatory, or dehumanizing speech, even when presented as humor, caricature, or supposedly “ironic” content.

Why This Type of Report is Serious

Online hate speech can have psychological, social, and physical consequences for targeted individuals. In many jurisdictions, it also constitutes a criminal offense.

By reporting this type of content, you help enforce fundamental rights and preserve a safe, inclusive, and respectful digital space for all.

⚠️ Required Information: Targeted Vulnerable Group

In accordance with European and international laws, we ask you to indicate if:

The content appears to target a vulnerable or protected group (racial minority, LGBTQIA+ community, persons with disabilities, etc.).

This allows us to trigger priority analysis and enhanced measures.

Examples of Prohibited Content

  • Calls for violence or murder against a community
  • Stigmatization or conflation targeting a religion, origin, or gender
  • Insults or degrading remarks against a trans person, a woman, a refugee, etc.
  • Hashtags or slogans inciting exclusion or segregation
  • Denialist or revisionist content
  • Racial or sexist stereotypes used with malicious intent
  • Disguised hateful jokes or memes

⚖️ Applicable Legal Frameworks

🇪🇺 Europe
  • Digital Services Act (DSA) – fight against hateful content (Art. 34-36)
  • Directive 2008/913/EC – criminalization of racial or religious hate speech
  • EU Charter of Fundamental Rights – non-discrimination, dignity, freedom
🇺🇸 United States
  • First Amendment – protection of freedom of speech, excluding incitement to violence
  • Section 230 (CDA) – limited liability, except for direct incitement to hatred or crime
  • Federal case law: distinction between protected opinion and “true threat”
🇺🇸 California
  • Unruh Civil Rights Act – prohibition of discrimination
  • Hate Crimes Laws – penalization of targeted and intentional hateful speech
🇨🇦 Canada
  • Criminal Code, art. 318-320 – public incitement to hatred
  • Canadian Charter – equality and dignity of all persons
🇦🇺 Australia
  • Online Safety Act – mandatory removal of hateful content
  • Racial Discrimination Act 1975 – prohibition of racial hate incitement

Recommended Actions

  • Immediately report the content in question (post, comment, account)
  • Block the author to avoid further exposure
  • Document (screenshot, URL, date) without reposting
  • Do not respond directly to the author of hateful content
  • Email report.trust.safety@jumboo.io the report number and content link

Support and Reporting Resources

🇫🇷 France & Europe
🇺🇸 United States
🇨🇦 Canada
🇦🇺 Australia

JUMBOO is firmly committed against all forms of hate. Together, let’s make the digital world a place of respect, diversity, and peaceful coexistence.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Harassment, Bullying, and Malicious Behavior

JUMBOO strictly prohibits all forms of harassment, bullying, cyberbullying, or malicious behavior intended to harm, humiliate, control, threaten, or intimidate another person.

Harassment can be isolated or repetitive, direct or indirect (via third parties, malicious likes, anonymous accounts, veiled threats, etc.). Even under the guise of humor or provocation, such behavior is taken very seriously.

⚠️ Why This Is Serious

Harassment is a criminal offense in many jurisdictions and can cause major psychological harm (anxiety, isolation, depression, suicide). For minors, it increases vulnerability. At JUMBOO, we enforce a zero-tolerance policy for such behavior.

Prohibited Behaviors

  • Repeatedly sending aggressive or mocking messages
  • Posting or commenting in a disparaging, humiliating, or threatening manner
  • Creating parody accounts to harm someone
  • Repeated tagging or mentioning for harassment purposes
  • Sharing photos or videos to ridicule someone without their consent
  • Intimidation via private messages or public rumors
  • Inciting hate or organized raids against a user

Required Information: Target’s Vulnerability

Please indicate in the form if: The targeted person is a minor or vulnerable (disability, isolation, social status, etc.). This triggers accelerated review and additional checks.

⚖️ Applicable Legal Frameworks

🇪🇺 Europe
  • GDPR – unlawful processing of personal data (photos, videos, etc.)
  • Digital Services Act (DSA) – harmful content prevention and prompt action obligations
  • Directive 2011/92/EU – combating online abuse
  • National criminal codes: psychological harassment, cyberbullying, threats
🇺🇸 United States
  • First Amendment – freedom of speech limited in cases of credible threats
  • State-level laws – criminalization of stalking and electronic harassment
  • Children’s Online Privacy Protection Act (COPPA) – enhanced protection for minors
🇺🇸 California
  • California Penal Code §§ 646.9, 653m – cyberstalking and electronic harassment
  • California Constitution (Art. I) – right to privacy and dignity
🇨🇦 Canada
  • Criminal Code, Sec. 264 – criminal harassment
  • PIPEDA – invasion of privacy
  • Canadian Charter – dignity, safety, integrity
🇦🇺 Australia
  • Online Safety Act 2021 – punishable online harassment
  • Criminal Code Act – threats, intimidation, public humiliation

Recommended Actions

  • Immediately report the content, comment, or account
  • Block the perpetrator to protect yourself
  • Do not engage — it may escalate the situation
  • Keep evidence: screenshots, URLs, dates, messages
  • Contact authorities if your safety or someone else’s is at risk
  • Email your report number and content link to: report.trust.safety@jumboo.io

Specialized Help Resources

🇫🇷 France & Europe
🇺🇸 United States
🇨🇦 Canada
🇦🇺 Australia

At JUMBOO, every user has the right to feel respected and protected. Thank you for joining us in building a kind and safe online space.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Violence, Threats, and Dangerous Behavior

On JUMBOO, we strictly prohibit any content or behavior that incites violence, makes physical, psychological, or digital threats, or exposes someone to potential harm.

Threatening statements, incitement to violence, or depictions of gratuitous violence are serious violations of fundamental rights and may constitute a criminal offense in many jurisdictions.

⚠️ Why This Is Serious

Credible threats can cause fear, acute stress, isolation, or feelings of insecurity, and often precede actual acts of violence. Violent or aggressive content can also contribute to a culture of fear or hatred. JUMBOO acts immediately to assess and remove such content and cooperates with authorities if a threat is proven or repeated.

Prohibited Behaviors

  • Death threats, threats of physical or sexual assault
  • Suicide threats used to pressure others
  • Armed intimidation or suggestions of acting on violent intent
  • Publishing violent or bloody content without context
  • Videos or images of fights, abuse, assaults, with no public interest value
  • Glorification or encouragement of violence (against a person, group, or oneself)

Required Information: Target’s Vulnerability

Please specify in the form if: The potential victim is a minor or a vulnerable person (disability, social status, etc.). This will trigger priority handling and an in-depth risk assessment.

⚖️ Applicable Legal Frameworks

🇪🇺 Europe
  • Digital Services Act (DSA) – combatting harmful content and duty to act promptly (Art. 16, 17, 37)
  • GDPR – protection of individuals when processing sensitive data (photos, direct threats)
  • European criminal law directives – threats, hate speech, intimidation
🇺🇸 United States
  • Communications Decency Act, Section 230 – exception for violent or illegal content
  • State Criminal Codes – verbal threats, aggravated harassment, hate incitement
  • First Amendment – freedom of speech does not protect threatening or violent speech
🇺🇸 California
  • California Penal Code § 422 – criminal threats
  • California Electronic Communications Privacy Act (CalECPA) – surveillance and complaint filing in case of digital threats
🇨🇦 Canada
  • Criminal Code, Sec. 264.1 – threats, intimidation, verbal assault
  • PIPEDA – when a victim is exposed or sensitive data is shared
🇦🇺 Australia
  • Online Safety Act 2021 – publishing violent threats or hateful behavior
  • Criminal Code Act – incitement to violence, serious threats, violent content sharing

Recommended Actions

  • Immediately report the post, video, or account
  • Block the user for your own safety
  • Keep evidence: screenshots, messages, date, time, direct link
  • Contact local authorities if the threat appears real or if you are in danger
  • Email: report.trust.safety@jumboo.io with the report number and the link to the relevant content

Helpful Resources

🇫🇷 France & Europe
🇺🇸 United States
🇨🇦 Canada
🇦🇺 Australia

At JUMBOO, safety comes first. We take firm action against violence and protect every user facing threats.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Promotion of Illicit Substances, Alcohol, and Weapons

JUMBOO strictly prohibits the promotion, glorification, or unauthorized sale of illicit substances, alcohol to minors, or weapons, regardless of the publication format. Such content may expose users to real risks, violate the law, and breach our Community Guidelines.

⚠️ Why This Is Serious

Normalizing or showcasing drug use, excessive alcohol consumption, or firearms contributes to the normalization of dangerous behaviors, especially among young and vulnerable audiences. This type of content may also violate criminal laws and be subject to legal prosecution in most countries.

🔍 Prohibited Behaviors

  • Promotion or demonstration of illicit drug use
  • Sale or purchase of firearms, bladed weapons, explosives, or ammunition
  • Encouraging the use or sale of diverted prescription drugs
  • Content glorifying alcoholism, party drugs, or military weapons
  • Commercial offers related to these products (purchase link, promo code, etc.)
  • Sharing techniques for illegal manufacturing, concealment, or acquisition

Required Information: Involvement of Minors

Please indicate in the form if: The content involves or appears to target minors. This will trigger priority handling of your report.

⚖️ Applicable Legal Frameworks

🇪🇺 Europe
  • Digital Services Act (DSA) – illegal content removal obligations (Art. 16, 20, 35)
  • GDPR – enhanced protection for minors from harmful content
  • EU directives on digital markets and targeted advertising
🇺🇸 United States
  • Controlled Substances Act – prohibition of unauthorized distribution
  • Gun Control Act – strict regulation of firearm sales
  • First Amendment – does not protect promotion of criminal activity
🇺🇸 California
  • California Health and Safety Code – penalties for drug dissemination
  • California Penal Code – possession, sale, or promotion of weapon use
  • CCPA – protecting minors from targeted advertising
🇨🇦 Canada
  • Criminal Code – Sections 84–117 (firearms); Sections 4–7 (narcotics)
  • PIPEDA – restrictions on ad targeting related to such products
🇦🇺 Australia
  • Drugs, Poisons and Controlled Substances Act (Victoria)
  • Weapons Prohibition Act (New South Wales)
  • Online Safety Act – content harmful or illegal for minors

Recommended Actions

  • Immediately report the content, account, or suspicious link
  • Block the account if necessary
  • Keep evidence (screenshots, messages, videos, URLs)
  • If the content is criminal or dangerous, contact the appropriate authorities
  • Email our team at: report.trust.safety@jumboo.io with the report number and content link

Helpful Resources

🇫🇷 France & Europe
🇺🇸 United States
🇨🇦 Canada
🇦🇺 Australia

JUMBOO takes firm action to ensure a space free of incitement to violence, substance abuse, or criminal behavior.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Non-consensual sharing of intimate content and revenge porn

JUMBOO strictly prohibits any non-consensual sharing of intimate content, including threats, blackmail, or revenge porn. This type of behavior constitutes a serious violation of privacy rights and may lead to criminal prosecution in many jurisdictions.

⚠️ Why it’s serious

Sharing or threatening to share sexual photos or videos without the explicit consent of the person concerned is a form of digital abuse, which can lead to severe psychological trauma, harm to dignity, and endangerment of victims. Even a private threat or expressed intent may warrant a report.

Behaviors concerned

  • Sharing intimate images without consent (even blurred or partially visible)
  • Threatening to publish intimate content to obtain favors or silence
  • Publishing intimate content obtained without the person’s knowledge (hidden camera, hacking…)
  • Content suggesting sexual blackmail or personal revenge
  • Reposts or comments sharing links or copies of previously distributed content

Mandatory information: presence of minors

Please indicate if the person identifiable in the content appears to be: a minor or vulnerable. This will trigger a priority review and may result in immediate reporting to the appropriate authorities (e-Enfance, NCMEC, eSafety…).

⚖️ Applicable legal frameworks

🇪🇺 Europe
  • DSA – Articles 16 to 20 on the swift removal of illegal content
  • GDPR – Article 9 on sensitive data (sexual life)
  • National legislation on revenge porn (France: Articles 226-1 to 226-2-1 of the Penal Code)
🇺🇸 United States
  • Federal Law – anti-revenge porn laws in over 40 states
  • Section 230 does not protect clearly illegal content upon notification
  • VAWA (Violence Against Women Act) – protection for online abuse victims
🇺🇸 California
  • California Penal Code Section 647(j)(4) – criminalization of revenge porn
  • CCPA – right to remove personal data published without authorization
🇨🇦 Canada
  • Criminal Code – Section 162.1 on non-consensual distribution of intimate images
  • PIPEDA – serious invasion of privacy
🇦🇺 Australia
  • Crimes Amendment (Intimate Images) Act 2017 – illegal to share without consent
  • Online Safety Act – content classified as serious cyber-abuse

Recommended actions

  • Immediately report the content or account
  • Block the person if you feel unsafe
  • Do not respond to the threat, even if it seems convincing
  • Keep evidence (screenshots, links, messages, timestamps)
  • Contact local authorities or a specialized support organization if you’re a victim
  • Email us at: report.trust.safety@jumboo.io with the report number and content link

Useful resources

🇫🇷 France & Europe
🇺🇸 United States
🇨🇦 Canada
🇦🇺 Australia

JUMBOO is committed to protecting every user from digital abuse. No intimate content should ever be shared without explicit consent.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Hate Speech, Discrimination, and Extremist Symbols

JUMBOO strictly prohibits any content promoting hatred, discrimination, or exclusion, as well as any symbols associated with violent, racist, antisemitic, xenophobic, sexist, homophobic, or denialist ideologies.

⚠️ Why it’s serious

Hateful speech and symbols are a direct threat to social cohesion, the safety of targeted individuals, and the fundamental right to human dignity. Even when shared as memes, humor, or provocation, such content may legitimize violent acts or systemic discrimination.

Behaviors concerned

  • Insults, slurs, or stereotypes based on race, religion, sexual orientation, gender identity, disability, or origin
  • Use of symbols or flags associated with hate groups (e.g., swastikas, KKK, neo-Nazi flags)
  • Spreading hateful conspiracy theories (e.g., great replacement, antisemitic or Islamophobic narratives)
  • Calls for violence, rejection, or exclusion of specific groups or minorities
  • Glorification of individuals or ideologies promoting hatred (e.g., Hitler, Mussolini, apartheid theorists)

Required information: speech target

Please indicate whether the individual or group targeted is identifiable and potentially vulnerable or at risk, in order to prioritize the report.

⚖️ Applicable legal frameworks

🇪🇺 Europe
  • DSA – Articles 16 to 20 addressing illegal content
  • Directive 2008/913/JHA – criminalization of racist or xenophobic speech
  • Charter of Fundamental Rights – Article 21 on non-discrimination
  • National laws (e.g., France: Article 24 of the 1881 Press Law)
🇺🇸 United States
  • The First Amendment protects freedom of speech, but excludes incitement to imminent violence (Brandenburg v. Ohio)
  • Specific hate crime laws (Hate Crimes Prevention Act)
  • Section 230 allows platforms to take action to remove such content
🇺🇸 California
  • Enhanced enforcement via California Penal Code 422.6
  • CCPA – removal of hate-inciting content upon request
🇨🇦 Canada
  • Canadian Criminal Code, Sections 318 to 320.1 – incitement to hatred or genocide
  • Canadian Charter of Rights and Freedoms – limits free speech in case of hate speech
🇦🇺 Australia
  • Racial Discrimination Act 1975, Section 18C
  • Criminal Code – criminalization of racial or religious hate incitement
  • Online Safety Act – platforms are required to act on hateful content

Recommended actions

  • Immediately report the content or the account
  • Block the person to avoid further exposure
  • Keep evidence (screenshots, direct links, timestamps)
  • Contact relevant authorities if you feel threatened
  • Email us at: report.trust.safety@jumboo.io with the report number and content link

Useful resources

🇫🇷 France & Europe
🇺🇸 United States
🇨🇦 Canada
🇦🇺 Australia

JUMBOO is committed to providing a free, safe, and human-rights–respecting space. Hate speech has no place here.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Terrorism, Radicalization, and Organized Crime Activities

JUMBOO strictly prohibits any activity related to terrorism, radicalization, incitement to extreme violence, or organized crime networks. Any attempt to glorify, finance, recruit for, or disseminate terrorist propaganda is considered a severe violation.

⚠️ Why it’s serious

The presence of terrorist or criminal content online poses a direct threat to public safety. Disseminating such content constitutes a criminal offense in most jurisdictions. We have a legal obligation to promptly remove such content, and in some cases, report it immediately to the competent authorities.

Behaviors concerned

  • Glorification or advocacy of terrorism (armed groups, attacks, radical figures)
  • Content inciting violent attacks against civilians, institutions, or minorities
  • Attempts at recruitment, indoctrination, or financing (illegal crowdfunding, suspicious cryptocurrency)
  • Direct threats against individuals or groups
  • Promotion or organization of mafia, cartel, or illicit networks

Required information: high-risk content

Please indicate whether the content appears to be immediately dangerous, or if a vulnerable person or minor seems to be involved or exposed.

⚖️ Applicable legal frameworks

🇪🇺 Europe
  • Regulation (EU) 2021/784 on addressing the dissemination of terrorist content online
  • Digital Services Act (DSA) – Articles 16 and 18 on priority handling of illegal content
  • Directive (EU) 2017/541 on combating terrorism
🇺🇸 United States
  • USA PATRIOT Act
  • Material Support Statute (18 U.S. Code § 2339)
  • Section 230 of the CDA – allows platforms to moderate criminal content
🇺🇸 California
  • California Penal Code 11413–11419 – criminalization of terrorist incitement
  • Enhanced CCPA enforcement for widely disseminated dangerous content
🇨🇦 Canada
  • Criminal Code, Sections 83.01 to 83.33 (terrorism-related offenses)
  • Canadian Charter – limits to free speech for national security reasons
🇦🇺 Australia
  • Criminal Code Act 1995, Parts 5.3 (terrorism) and 5.5 (organized crime)
  • Online Safety Act – mandatory rapid response to extremist content

Recommended actions

  • Immediately report the post, video, or account in question
  • Block the account to avoid further exposure
  • Keep evidence (screenshots, direct link, time stamp)
  • Do not comment publicly on the content (risk of amplifying it)
  • Contact law enforcement if imminent danger seems likely
  • Email us at: report.trust.safety@jumboo.io with the report number and exact link

Useful resources

🇫🇷 France & Europe
🇺🇸 United States
🇨🇦 Canada
🇦🇺 Australia

JUMBOO is committed to removing any terrorist or criminal content as quickly as possible. Our top priorities: user safety and compliance with international law.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Extreme Violence, Disturbing Scenes, and Morbid Content

JUMBOO prohibits the gratuitous or sensationalist dissemination of content depicting extreme violence, physical injuries, death scenes, or any act likely to shock, traumatize, or desensitize. Such content may violate human dignity, privacy, or public order depending on the context.

⚠️ Why it’s serious

Images of death, severe violence, or extreme suffering can:

  • expose vulnerable individuals to psychological trauma,
  • contribute to the normalization or glorification of violence,
  • violate rights to dignity and privacy protection,
  • breach laws related to violent or shocking content.

The non-consensual public sharing of victim images, or sharing for mocking purposes, is a criminal offense in many jurisdictions.

Behaviors concerned

  • Videos or photos showing acts of torture, murder, suicide, or severe accidents,
  • Content glorifying or celebrating violence or others’ suffering,
  • Morbid or doctored montages using real death images,
  • Non-consensual sharing of corpses, war scenes, or bloody injuries,
  • Recordings of domestic violence, assaults, or executions.

Required information

Please indicate if the content seems to involve:

  • a minor or vulnerable person,
  • an immediate danger to identifiable individuals,
  • a serious violation of human dignity.

⚖️ Applicable legal frameworks

🇪🇺 Europe
  • Digital Services Act (DSA) – obligation to promptly remove illegal violent content
  • GDPR – protection of sensitive data, including post-mortem
  • Broadcast directives – prohibition on unblurred broadcast of gratuitous violence
🇺🇸 United States
  • First Amendment – limited in cases of targeted violent content or visual harassment
  • Section 230 CDA – allows moderation of shocking or traumatizing content
  • State laws on snuff films, animal cruelty, and domestic violence
🇺🇸 California
  • CCPA – protection of personal data related to violent images and context
  • Victims’ Rights Acts
🇨🇦 Canada
  • Criminal Code – offenses related to dissemination of violent or macabre images
  • Canadian Charter – limits on freedom of expression in cases of extreme harm
🇦🇺 Australia
  • Online Safety Act – mandatory classification of shocking or violent content
  • Criminal Code Act 1995 – prohibition of atrocity scene dissemination

Recommended actions

  • Immediately report the post, video, or account in question
  • Block the account to avoid further exposure to such content
  • Do not share these images, even to express outrage
  • Keep discreet evidence (screenshot, link)
  • Email: report.trust.safety@jumboo.io with report number and content link

Useful resources

🇫🇷 France & Europe
🇺🇸 United States
🇨🇦 Canada
🇦🇺 Australia

JUMBOO is committed to removing all violent or morbid content promptly to protect the mental health of its users and respect the dignity of those involved.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Sexual Services for Compensation and Exploitation

JUMBOO strictly prohibits any use of its platform related to the promotion, facilitation, or depiction of sexual services for compensation, whether explicit, implicit, or suggested. Any form of prostitution, commercial escorting, digital pimping, or paid sexual matchmaking is strictly forbidden.

⚠️ Why it’s serious

Content resembling prostitution can:

  • violate criminal laws in many jurisdictions,
  • expose minors or vulnerable individuals to risks of sexual exploitation,
  • conceal human trafficking or pimping activities,
  • compromise user safety.

In many countries, offering sexual services for pay online, even in coded form, is a criminal offense, as is facilitating it through platforms.

Behaviors concerned

  • Ads or descriptions referring to paid sexual services (even indirectly or coded),
  • Posts including links to escort or erotic classifieds websites,
  • Paid promotion of private contacts in exchange for explicit content,
  • Hashtags, emojis, or slogans used to bypass automatic detection,
  • Behaviors associated with pimping or selling intimate meetings.

Required information

Please specify in your report:

  • whether the content seems to involve a minor or non-consenting person,
  • whether there is a link to a suspicious external platform,
  • whether the content is recurrent or linked to commercial activity.

⚖️ Applicable legal frameworks

🇪🇺 Europe
  • Directive 2011/36/EU on combating human trafficking,
  • Digital Services Act (DSA) – obligation to moderate illegal content,
  • National laws banning pimping and regulating prostitution.
🇺🇸 United States
  • FOSTA-SESTA – federal laws against facilitating prostitution online,
  • Penal Code Section 1591 – criminalizing sex trafficking,
  • Federal case law on platform liability for hosting such ads.
🇺🇸 California
  • California Penal Code 647(b) – criminalization of prostitution solicitation,
  • Enhanced CCPA enforcement in cases of digital exploitation.
🇨🇦 Canada
  • Protection of Communities and Exploited Persons Act (C-36) – criminalizing purchase of sexual services,
  • Criminal Code – sanctions against advertising sexual services.
🇦🇺 Australia
  • Online Safety Act – ban on platform use for paid sexual services,
  • State and Territory laws – partial or full criminalization depending on jurisdiction.

Recommended actions

  • Immediately report the content or account concerned,
  • Block the profile to prevent further exposure,
  • Do not contact the author of the suspicious post directly,
  • Keep evidence (screenshots, link, posting time),
  • Email: report.trust.safety@jumboo.io including the report number and content link.

Useful resources

🇫🇷 France & Europe
🇺🇸 United States
🇨🇦 Canada
🇦🇺 Australia

JUMBOO takes a firm stand against any attempt to sexually exploit its platform. Every report is taken seriously, treated confidentially, and coordinated with the competent authorities.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Animal Protection and Fight Against Abuse

At JUMBOO, dignity and protection of living beings are fundamental. We strictly prohibit the publication or distribution of content that shows, encourages, or normalizes violence against animals, whether real, simulated, or presented as entertainment.

⚠️ Why it’s serious

Animal abuse can:

  • constitute a crime or offense in most jurisdictions,
  • shock and disturb users’ sensitivities,
  • normalize cruel practices that may encourage deviant behavior,
  • involve minors in illegal acts.

Even when some content is posted with the intention to denounce or raise awareness, JUMBOO enforces strict moderation rules to limit the spread of violent or shocking images, including for educational purposes.

Behaviors concerned

  • Videos or photos showing acts of cruelty (beating, torturing, killing an animal),
  • Staged animal fights (roosters, dogs, etc.),
  • Content aimed at shocking (humiliations, suffering inflicted for pleasure),
  • Depictions of zoophilia, even suggested or fictionalized,
  • Promoting or selling products derived from illegal acts on animals (skinning, trafficking protected species).

Required information

When reporting, please specify:

  • whether the animal appears to be in immediate danger,
  • whether it is a real act, fictional content, or an old video reused,
  • whether an identifiable person or location appears in the content.

⚖️ Applicable legal frameworks

🇪🇺 Europe
  • Directive 2008/99/EC – environmental protection through criminal law (including species protection),
  • Digital Services Act (DSA) – moderation of illegal or harmful content,
  • National laws (e.g., Article 521-1 of the French Penal Code – up to 3 years imprisonment for serious cruelty).
🇺🇸 United States
  • PACT Act (2019) – criminalizes animal cruelty at the federal level,
  • Animal Welfare Act – regulates animal treatment in commerce and research,
  • State laws against cruelty acts (e.g., NY Penal Law § 353).
🇺🇸 California
  • California Penal Code § 597 – severely punishes animal abuse,
  • Specific sanctions against animal fights or their promotion.
🇨🇦 Canada
  • Criminal Code, Section 445.1 – offenses related to animal cruelty,
  • Provincial laws protecting domestic and wild animals.
🇦🇺 Australia
  • Crimes Act 1900 (NSW) – penalties for cruelty acts,
  • Prevention of Cruelty to Animals Act 1979, reinforced by the eSafety Act for online content.

Recommended actions

  • Immediately report the post or account concerned,
  • Block the profile to avoid further exposure,
  • Keep evidence if possible (screenshots, URL, date),
  • Do not share this content, even to denounce it, to avoid viral spread,
  • Contact an animal protection association or local authorities if the scene seems to be happening in real time,
  • Email report.trust.safety@jumboo.io with the report number and content link.

Useful resources

🇪🇺 Europe
🇺🇸 United States
🇨🇦 Canada
🇦🇺 Australia

At JUMBOO, animal protection is a collective responsibility. Your vigilance helps build a more respectful network for all living beings.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Fight Against Human Trafficking

JUMBOO strictly prohibits any content or behavior that may participate in, encourage, or facilitate human trafficking, whether for sexual exploitation, forced labor, organized begging, organ harvesting, or any other form of exploitation.

Human trafficking constitutes a serious violation of fundamental rights and is a crime in all jurisdictions where JUMBOO operates. It affects adults, minors, and vulnerable persons alike, with both visible and hidden forms of exploitation.

⚠️ Why it’s serious

Social networks are sometimes used to:

  • recruit or trap vulnerable people,
  • promote illegal activities (pimping, illegal labor, exploited migration),
  • spread content of domination or abuse under the guise of consent,
  • monetize or publicly expose exploited individuals.

Even seemingly harmless posts can hide an organized network. It is crucial to report immediately.

Behaviors and signs to watch for

  • Content mentioning “sponsoring” or “casting” abroad in exchange for favors,
  • Posts or profiles sharing photos of people with prices or “human catalogs,”
  • Accounts offering work, housing, or transportation in exchange for “personal services,”
  • Reports of minors solicited for travel, work, or unsupervised meetings,
  • Presence of coded keywords, ambiguous emojis, or vague but suggestive descriptions.

Information to provide when reporting

  • The targeted content (link, screenshot, publication date),
  • The profile involved (link, username),
  • Whether minors or vulnerable persons are concerned,
  • Any signs of promise, coercion, blackmail, or apparent dependency.

⚖️ Applicable legal frameworks

🇪🇺 Europe
  • Directive 2011/36/EU on preventing and combating human trafficking,
  • DSA: prompt removal of illegal content,
  • GDPR: enhanced processing of sensitive data (age, vulnerability).
🇺🇸 United States
  • TVPA (Trafficking Victims Protection Act) – criminalizes all forms of trafficking,
  • Federal Code Section 1591 – trafficking for sexual purposes (even without physical movement),
  • First Amendment: limits apply where exploitation or violence occurs.
🇺🇸 California
  • California Penal Code § 236.1 – human trafficking and coercion,
  • CCPA enforcement to protect victims online.
🇨🇦 Canada
  • Criminal Code – Sections 279.01 to 279.04 – trafficking, kidnapping, and exploitation,
  • Canadian government commitments to the UN and the National Anti-Trafficking Plan.
🇦🇺 Australia
  • Criminal Code Act 1995 (Division 271) – trafficking offenses punishable by up to 25 years,
  • Coordinated interventions via the Australian Federal Police and the eSafety Commissioner.

Recommended actions

  • Immediately report the suspicious post, profile, or private message,
  • Block the account to avoid further contact,
  • Never respond to suspicious solicitations,
  • Keep evidence (screenshots, link, date/time),
  • Contact competent authorities if imminent danger seems likely,
  • Email report.trust.safety@jumboo.io with:
    • the report number;
    • the link to the content or profile;
    • a brief description of the suspicion.

Useful resources

🇪🇺 Europe
🇺🇸 United States
🇨🇦 Canada
🇦🇺 Australia

Your vigilance can save a life. Do not stay alone with your doubts. Every report is taken seriously and may trigger an investigation.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Illegal Gambling and Betting

JUMBOO strictly prohibits any promotion, organization, or facilitation of illegal gambling or betting, including those without legal authorization in the relevant jurisdictions.

Participation in unauthorized gambling systems may expose users to risks of fraud, money laundering, financial exploitation, or addiction. It may also constitute a criminal offense in many countries.

⚠️ Why it’s serious

Illegal online gambling is often associated with:

  • organized criminal networks or money laundering,
  • scams targeting minors or vulnerable persons,
  • unregulated platforms using your personal data for malicious purposes,
  • a lack of legal protection for participants.

Some posts trivialize this phenomenon through stories, live streams, or undeclared sponsored games.

Examples of prohibited content

  • Promotions of unauthorized lotteries or “contests” with paid entry,
  • Links or codes to unregulated sports betting platforms,
  • Invitations to participate in games of chance via private groups or cryptocurrencies,
  • Content encouraging minors to bet or gamble money,
  • Posts masking gambling under vague names (“draw,” “mystery pack,” “blind bet”).

Information to include when reporting

  • The link to the content or profile concerned,
  • Screenshots or videos if possible,
  • Whether minors or vulnerable persons appear to be involved,
  • Any mention of platforms, codes, promotions, or suspicious payments.

⚖️ Applicable legal frameworks

🇪🇺 Europe
  • Directive 2014/56/EU – regulation of online gambling (via national licenses),
  • DSA – obligation to remove illegal content reported by qualified entities,
  • GDPR – enhanced protection for minors against financial solicitations.
🇺🇸 United States
  • Unlawful Internet Gambling Enforcement Act (UIGEA) – prohibits payments related to unauthorized gambling,
  • Wire Act – strict limits on interstate sports betting,
  • First Amendment case law: deceptive commercial content is not protected.
🇺🇸 California
  • Strict legislation on sports betting and online casinos (tribal authorization only),
  • California Consumer Privacy Act (CCPA): protection against data exploitation.
🇨🇦 Canada
  • Canadian Criminal Code, sections 201 to 206 – illegality of unregulated gambling,
  • Strict provincial regulation (e.g., Loto-Québec, OLG, etc.).
🇦🇺 Australia
  • Interactive Gambling Act 2001 (IGA) – prohibits promotion of unauthorized online gambling,
  • Oversight by the eSafety Commissioner and ACMA.

Recommended actions

  • Immediately report the post or account in question,
  • Block the profile to avoid further solicitations,
  • Never share your banking or crypto details with these platforms,
  • Keep evidence (screenshots, URLs),
  • Email us at report.trust.safety@jumboo.io with:
    • the link to the content,
    • your report number (if already generated),
    • any relevant details about severity or potential targets.

Useful resources

Addiction / Prevention
Fraud reporting

JUMBOO is committed to a respectful digital space free from exploitation and financial manipulation. Thank you for your vigilance.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Fraudulent Activities and Scams

JUMBOO strictly prohibits any fraudulent activity, scam attempts, or misleading posts aimed at deceiving users, illegally obtaining money, goods, or personal information.

These practices often exploit users’ trust, divert their payment methods, or spread false promises (gifts, inheritances, investments, etc.). They generally constitute offenses punishable by law.

⚠️ Why it’s serious

Online scams are increasingly sophisticated and can lead to:

  • direct financial losses,
  • compromise of personal data,
  • identity theft or banking fraud,
  • psychological harm, especially for vulnerable individuals.

Some seemingly harmless content relies on manipulation techniques such as phishing, social engineering, or pyramid schemes.

Examples of fraudulent content

  • Promises of easy gains, shady contests, or raffles without legal notices,
  • Fake support or customer service accounts,
  • Links to phishing sites or registration forms for malicious purposes,
  • Fake messages about inheritances, love, or investment opportunities,
  • Sales of nonexistent or counterfeit products,
  • Calls for fraudulent donations or funds diverted from their humanitarian purpose.

Information to include in your report

  • Link to the suspicious content or account,
  • Screenshots or videos (conversations, promises, links, etc.),
  • Indication if minors or vulnerable persons seem targeted,
  • Proof of transaction or attempted contact,
  • Any clue on the modus operandi.

⚖️ Applicable legal frameworks

🇪🇺 Europe
  • Digital Services Act (DSA) – obligation to swiftly remove reported misleading content,
  • Directive 2005/29/EC – prohibition of unfair commercial practices,
  • French Penal Code – fraud (article 313-1), abuse of weakness (223-15-2),
  • GDPR – strict regulation of abusive personal data processing.
🇺🇸 United States
  • Federal Trade Commission Act – prohibition of fraudulent and deceptive practices,
  • Computer Fraud and Abuse Act (CFAA) – crackdown on digital fraud,
  • CAN-SPAM Act – prohibition of deceptive commercial communications.
🇺🇸 California
  • CCPA – obligation of transparency and information on data collection,
  • Specific laws on consumer fraud and false advertising.
🇨🇦 Canada
  • Criminal Code – fraud (section 380), phishing, identity theft,
  • PIPEDA – prohibition of data collection without free and informed consent.
🇦🇺 Australia
  • Australian Consumer Law – prohibition of deceptive commercial practices,
  • Online Safety Act – platform liability in case of inaction against fraudulent content,
  • Monitoring by ACCC and the eSafety Commissioner.

Recommended actions

  • Immediately report the suspicious post or profile via the app,
  • Block the account to avoid further fraudulent interactions,
  • Never share your banking details, codes, or social security numbers,
  • Keep all evidence (messages, payment proofs, screenshots),
  • Contact our team at report.trust.safety@jumboo.io with:
    • the link to the content,
    • your report number (if generated),
    • any useful information about the scam attempt.

Official resources for victims

JUMBOO takes a firm stand against digital scams. Your vigilance is essential to ensure a trusted environment and protect the community.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Identity Theft

JUMBOO strictly prohibits any attempt at identity theft, whether involving a natural person (user, public figure, relative) or a legal entity (company, association, public organization). Such behavior may constitute a criminal offense with serious consequences for both the victim and the perpetrator.

⚠️ Why it’s serious

Identity theft can be used to:

  • deceive or defraud third parties;
  • defame or harass in someone else’s name;
  • publish sensitive content pretending to be another person;
  • create a fake profile impersonating a real person for malicious purposes.

This type of fraud can violate privacy, reputation, personal security, and image rights. It is closely monitored especially when it targets minors or vulnerable individuals.

Examples of identity theft

  • Fake accounts of celebrities, institutions, NGOs, or companies;
  • Creation of an account using the name, photo, bio, or content of a third party without authorization;
  • Posting messages falsely attributed to another person;
  • Misuse of photos or videos to create a fake identity;
  • Fraudulent use of personal data to harm another individual.

Information to include in your report

  • Link to the impersonating account or content,
  • Proof of identity theft (screenshots, messages, similar identifiers),
  • Link to the real profile of the impersonated person, if available on JUMBOO or elsewhere,
  • Indication if the impersonated person is a minor or vulnerable,
  • Identity documents (if you are the person concerned, to be transmitted securely).

⚖️ Applicable legal frameworks

🇪🇺 Europe
  • GDPR – protection of personal data and image rights,
  • DSA – obligation of quick moderation to prevent abuse,
  • French Penal Code – Article 226-4-1: digital identity theft punishable by up to one year imprisonment.
🇺🇸 United States
  • Federal Identity Theft and Assumption Deterrence Act – criminalizing identity theft,
  • First Amendment – limits to freedom of expression in cases of intentional harm,
  • California Penal Code 530.5 – identity theft offense in California.
🇨🇦 Canada
  • Criminal Code – Article 403: identity theft,
  • PIPEDA – unauthorized use of personal information.
🇦🇺 Australia
  • Criminal Code Act 1995 – offenses related to identity and fake profiles,
  • eSafety Act – rapid reporting and victim assistance.

Recommended actions

  • Immediately report the fraudulent account or content via the app.
  • If you are the victim, contact our team at report.trust.safety@jumboo.io with:
    • proof of your identity (handled securely and confidentially),
    • link to the fake profile or content involved,
    • any evidence of the fraud.
  • Meanwhile, you can block the fake account to limit its exposure.

Useful resources for victims

JUMBOO acts decisively to protect each user’s identity. Identity theft is an attack on digital dignity. Thank you for your vigilance.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Intellectual Property and Copyright

JUMBOO respects and protects intellectual property rights and proprietary rights. Any unauthorized use of protected content—whether artistic, technical, commercial, or personal—may constitute an infringement. Such violation can lead to content removal, sanctions against the violator, or even legal proceedings.

What this covers

  • Videos, music, images, or texts protected by copyright;
  • Logos, trademarks, registered designs or models;
  • Photographs or private images published without owner’s authorization;
  • Screenshots from paid platforms, subscription content, or protected works;
  • Use of real estate or personal objects (e.g., cars, artworks) for commercial purposes without permission.

⚠️ Why it’s serious

Copyright or property rights violations:

  • Harm creators’ income and recognition;
  • Can damage the image or confidentiality of rights holders;
  • Are sanctioned by national and international laws.

Reporting such content helps protect artists, authors, businesses, and private individuals alike.

What to include in your report

  • Link to the infringing content or account;
  • Proof of your rights or ownership (e.g., deposit certificate, original version screenshot, official link, proof of purchase, etc.);
  • A sworn statement that you are the legitimate rights holder or authorized to act on their behalf;
  • Indicate if the person concerned is a minor or vulnerable (if the content is private or personal).

⚖️ Applicable legal frameworks

🇪🇺 Europe
  • Copyright Directive (EU 2019/790);
  • GDPR – image rights and removal of unauthorized personal content;
  • IPRED Directive – enforcement of intellectual property rights.
🇺🇸 United States
  • Digital Millennium Copyright Act (DMCA) – notification and takedown procedure;
  • Copyright Act (Title 17 USC);
  • First Amendment – balance between freedom of expression and rights protection.
🇨🇦 Canada
  • Copyright Act – protection of original works, including online;
  • Canadian Charter – right to privacy and image.
🇦🇺 Australia
  • Copyright Act 1968 – authors’ rights over their works;
  • eSafety Act – removal of illegal content.
🇺🇸 California
  • California Consumer Privacy Act (CCPA) – image rights, delisting and erasure;
  • Local enhanced application of the DMCA.

Recommended actions

  • Report the content immediately via the app or the Help Center form;
  • If you are the author or legitimate owner, contact our team at: report.trust.safety@jumboo.io Including in your message:
    • The link to the infringing content;
    • Your proof of ownership;
    • Your express authorization if someone is legally posting your content.

Official resources

JUMBOO defends creators and owners. Respecting copyright means valuing innovation, creation, and privacy.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Illegal Products: Sale, Promotion, and Reporting

JUMBOO strictly prohibits using its platform for the sale, exchange, or promotion of illegal products. This includes any object or service forbidden by law or regulated without authorization. Reporting such content helps combat trafficking, protect consumers, and maintain a safe space for everyone.

What this covers

  • Medications or pharmaceutical substances without prescription or authorization;
  • Counterfeit clothing, cosmetics, artworks, or branded accessories;
  • Products derived from poaching or protected species (ivory, banned furs, etc.);
  • Prohibited doping substances;
  • Uncertified medical devices;
  • Stolen products or items obtained from fencing.

⚠️ Why it’s serious

  • It exposes buyers to health, legal, and financial risks;
  • It fuels fraud, criminal networks, and counterfeiting;
  • It endangers protected species and vulnerable consumers.

What to include in your report

  • Link to the offending content or account;
  • A detailed description of the item or service offered;
  • Any proof or screenshots of the publication;
  • Note if the content appears to target or affect a minor or vulnerable person.

⚖️ Applicable legal frameworks

🇪🇺 Europe
  • Digital Services Act (DSA) – obligation to remove illegal products online;
  • Directive 2005/29/EC – unfair commercial practices;
  • GDPR – protection of minors and right to erasure.
🇺🇸 United States
  • Federal Trade Commission Act – deceptive commercial practices;
  • Controlled Substances Act – prohibition on sale of certain substances;
  • First Sale Doctrine – governs legal resale of products.
🇺🇸 California
  • California Penal Code – regulation of sales of medicines, counterfeits, stolen goods;
  • California Consumer Protection Laws – enhanced buyer protection.
🇨🇦 Canada
  • Canadian Criminal Code – offenses related to illegal sales;
  • Competition Act – deceptive or misleading sales;
  • Canadian Charter of Rights – consumer protection.
🇦🇺 Australia
  • Criminal Code Act 1995 – fraudulent sales or prohibited products;
  • Australian Consumer Law – prohibited practices and sanctions.

Recommended actions

  • Immediately report the content, comment, or account via the app;
  • Block the account if you believe you are targeted by an illegal sales attempt;
  • Keep all written or visual evidence;
  • Contact local authorities if you have been a victim of fraud or illegal purchase;
  • Send an email to our team with the content link and, if possible, the report number: report.trust.safety@jumboo.io

Official resources

JUMBOO acts to maintain a responsible, safe space free of illegal trafficking. Thank you for contributing to our collective vigilance.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Reporting Illegal Content

If you believe that content published on JUMBOO violates the laws in your country or a specific jurisdiction, you can report it through our dedicated system. Each report is thoroughly reviewed and subject to detailed legal analysis, respecting freedom of expression and fundamental rights.

What is meant by “illegal” content?

  • Glorification of terrorism or incitement to commit a crime;
  • Defamation, slander, or threats;
  • Racial or religious discrimination;
  • Possession or distribution of child pornography;
  • Calls for hatred or harassment;
  • Violation of copyright or intellectual property rights;
  • False advertising, scams, or fraud.

⚖️ What is the legal basis for this reporting?

🇪🇺 Europe
🇺🇸 United States
🇺🇸 California
🇨🇦 Canada
  • Canadian Criminal Code – hate speech, threats, exploitation, terrorism;
  • Canadian Charter of Rights and Freedoms.
🇦🇺 Australia

What should your report include?

  • A direct link to the content concerned (or at least the username);
  • A detailed description explaining why the content is potentially illegal;
  • Any attached evidence (screenshots, recordings) if available;
  • The relevant jurisdiction (country or state);
  • If applicable, indicate whether a minor or vulnerable person is involved.

Recommended actions

  • Report the content immediately via the app or Help Center;
  • If you are a victim, block the content creator to protect yourself;
  • Preserve evidence (screenshots, videos, links, IDs);
  • Contact judicial authorities in case of emergency or immediate danger;
  • Send additional information by email to: report.trust.safety@jumboo.io

Useful resources by jurisdiction

JUMBOO is committed to handling each report of illegal content seriously, diligently, and impartially, respecting applicable laws. Thank you for your vigilance.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Reporting Scams and Misleading Advertisements

If you spot a post, video, or message that seems to promote a deceptive offer, financial scam, or fraudulent practice, you can report it directly through the app. JUMBOO takes any attempt at economic manipulation, theft of banking information, or commercial deception very seriously.

What may constitute a scam or misleading advertisement

  • Promises of quick profits, unverifiable lotteries, dubious “investments” (e.g., miracle cryptocurrencies, Ponzi schemes, etc.);
  • Sale of products or services not delivered or non-compliant;
  • Impersonation of a business or fake company;
  • Fake websites or apps soliciting banking data;
  • False posts mimicking official ads, brands, or public figures.

⚖️ Applicable legal framework

🇪🇺 Europe
🇺🇸 United States
🇺🇸 California
🇨🇦 Canada
🇦🇺 Australia

Recommended actions

  • Immediately report the fraudulent post, account, or link via the integrated reporting option;
  • Block the suspicious account to prevent further interactions;
  • Do not click on suspicious links or provide personal data;
  • Keep evidence (screenshots, account ID, URLs);
  • Forward any useful information to the Trust & Safety team at: report.trust.safety@jumboo.io

Useful resources

JUMBOO actively fights online scams and economic manipulation. Thank you for helping keep our community safe.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Reporting Spam and Unwanted Messages

If you receive repetitive, automated, or unsolicited messages that appear to send irrelevant, commercial, or disturbing content, you can report them directly through the app. JUMBOO strictly prohibits any abusive use of the platform for mass dissemination, illegal solicitation, or algorithmic harassment.

What may constitute spam

  • Mass sending of advertising messages without consent;
  • Posts containing only links to commercial or fraudulent sites;
  • Automated or repeated copy-pasted comments under multiple posts;
  • Excessive or abusive invitations, promotional messages disguised as personal interactions;
  • Creation of multiple accounts to spam or broadcast content at scale.

⚖️ Applicable legal framework

🇪🇺 Europe
🇺🇸 United States
🇺🇸 California
🇨🇦 Canada
🇦🇺 Australia
  • Spam Act 2003 – unsolicited commercial messages prohibited;
  • eSafety Act – enhanced powers to moderate abusive automated content.

Recommended actions

  • Report the post, message, or spam account via the app’s reporting option;
  • Block the relevant account or source to stop receiving messages;
  • Do not click any links in suspicious messages;
  • Take screenshots or note account names, links, and associated descriptions;
  • Send a message to our Trust & Safety team at: report.trust.safety@jumboo.io

Useful resources

JUMBOO works to preserve a smooth, respectful, and intrusion-free user experience. Together, let’s fight intrusive practices.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Reporting Suspicious Financial Promotions

If you see a post, message, or advertisement promoting a cryptocurrency, NFT, investment, or financial service that seems misleading, unregulated, or risky, you can report it directly through the app.

At JUMBOO, we prohibit any promotion of financial products or services without prior authorization, especially when it may be misleading, target vulnerable audiences, or circumvent regulatory requirements in the countries where we operate.

⚠️ What may constitute a violation

  • Promises of unrealistic financial returns (“earn 10% per day”);
  • “Pump & dump” type announcements or posts;
  • Disguised advertising for unregulated trading platforms;
  • Promotion of NFTs, tokens, crypto wallets, or investment services without risk disclosures;
  • Lack of clear information on the identity or licensing of the financial promoter.

⚖️ Applicable legal framework

🇪🇺 Europe
🇺🇸 United States
🇺🇸 California
  • California Financial Code – registration required for all financial services;
  • CCPA – protection against data collection for illicit financial purposes.
🇨🇦 Canada
🇦🇺 Australia
  • ASIC – authorization required for all financial promotions;
  • Online Safety Act – rapid removal of misleading financial content targeting youth.

Recommended actions

  • Report any post or message containing suspicious financial promotion;
  • Block the account or page responsible;
  • Never send money or banking information to unknown or unverified entities;
  • Take screenshots, notes, or save links to share with our team;
  • Send the information to our Trust & Safety team at: report.trust.safety@jumboo.io

Useful resources

JUMBOO is committed to fighting financial scams and online misinformation. Thank you for helping keep our community economically safe.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Reporting Quick-Rich Schemes and Dubious Training Offers

If you see a post, message, or video promising fast financial success, a miracle method to make money, or selling training courses with guaranteed results, you can report it directly through the app.

At JUMBOO, any misleading promotion, emotional manipulation, or push to buy dubious training is strictly regulated. Many such contents are scams or pyramid schemes, banned by law in many countries.

⚠️ What may constitute a violation

  • Ads like “Get rich without effort,” “Earn €10,000/month in 30 days”;
  • Training sold without legal notices or refund conditions;
  • False or fabricated testimonials to encourage purchases;
  • Paid access to private groups or “secret investment clubs” without legal framework;
  • Psychological manipulation techniques (urgency, social pressure, false mentoring promises).

⚖️ Applicable legal framework

🇪🇺 Europe
  • Directive 2005/29/EC – ban on exaggerated or misleading promises;
  • DSA – increased platform responsibility on illegal commercial content;
  • E-commerce Directive – clear identification of commercial nature of content.
🇺🇸 United States
🇺🇸 California
  • CCPA – data protection against abusive training sellers;
  • False Advertising Law – strict law against fraudulent commercial practices.
🇨🇦 Canada
🇦🇺 Australia

Recommended actions

  • Immediately report any content promoting quick success or selling dubious training;
  • Block the account to avoid further solicitations;
  • Never share your bank or identity details with unverified accounts;
  • Keep evidence (screenshots, links);
  • Contact our Trust & Safety team at: report.trust.safety@jumboo.io

Useful resources

JUMBOO is committed to fighting economic abuse and commercial misinformation. Thank you for helping create a safer space for all.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Reporting False Information and Disinformation

If you see a post, video, or message containing clear false, misleading, or deliberately deceptive information (disinformation), you can report it directly through the app.

JUMBOO actively fights disinformation, especially when it concerns public health, elections, international conflicts, natural disasters, or essential scientific facts. Our policy relies on human and algorithmic detection, cooperation with independent fact-checkers, and contextual analysis.

⚠️ What can be reported as false information

  • Content falsely claiming that an event occurred (fake death, fake epidemic, invented conspiracy);
  • Distorted or out-of-context information designed to mislead;
  • Conspiracy theories presented as facts;
  • False medical advice, dangerous diets, miracle cures;
  • Fake election bulletins, rigged vote results, or campaign manipulation.

We distinguish intentional false information (disinformation) from misunderstandings (misinformation).

⚖️ Applicable legal framework

🇪🇺 Europe
🇺🇸 United States
  • First Amendment – protects freedom of speech but allows action against misleading content on health, public safety, and fraud;
  • Federal Trade Commission (FTC) – fights false or unverifiable commercial claims.
🇺🇸 California
🇨🇦 Canada
🇦🇺 Australia
  • Online Safety Act – mandatory moderation of high-impact deceptive content;
  • eSafety Code – specific actions against digital disinformation campaigns.

Recommended actions

  • Report the content immediately;
  • Do not share the information, even to refute it;
  • Block the account if you repeatedly see similar posts;
  • Keep evidence (screenshots, direct links) to support your report;
  • Contact our Trust & Safety team at: report.trust.safety@jumboo.io

Useful resources

At JUMBOO, information integrity is a fundamental pillar of trust. Together, let’s protect our communities against manipulation.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Reporting Unsourced or Unverifiable Content

If you see content circulating on JUMBOO presented as informative (numbers, facts, quotes, studies…) without any verifiable source, you can report it using our integrated system. This type of content can fuel misinformation or contribute to confusion, especially in sensitive contexts.

Even without malicious intent, spreading claims presented as factual without a clear, traceable source violates our Community Standards and can expose users to erroneous, manipulated, or out-of-context information.

⚠️ Examples of concerned content

  • Numerical claims without reference to studies, links, or context;
  • Quotes presented as authentic without identified author or publication;
  • Graphs or statistical images without caption or source organization reference;
  • Scientific or medical information without referral to recognized authorities (WHO, INSERM, etc.);
  • Summaries of laws or public measures without associated official text.

⚖️ Applicable legal framework

🇪🇺 Europe
🇺🇸 United States
  • Federal Trade Commission (FTC) – rules against false or unsubstantiated claims in commercial and informational contexts;
  • First Amendment – frames moderation according to risk of real harm.
🇺🇸 California
🇨🇦 Canada
🇦🇺 Australia
  • Online Safety Act – obligation for platforms to remove false or misleading high-impact content;
  • eSafety Code – recommendations to improve transparency of information sources.

Recommended actions

  • Click “Report” directly from the concerned post or comment;
  • Indicate in your report the absence of source or verifiable link;
  • Do not share the information before verifying its origin;
  • If the content seems potentially harmful (health, climate, safety…), save a screenshot for our moderation team;
  • For urgent questions, write to: report.trust.safety@jumboo.io

Resources to verify sources

JUMBOO values access to reliable, verifiable information respectful of collective intelligence. Let’s protect our digital ecosystem together.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Reporting Greenwashing

Greenwashing involves falsely presenting a brand, product, or service as eco-friendly, ethical, or sustainable without verifiable basis. On JUMBOO, such practices are strictly prohibited as they deceive the community, undermine collective trust, and distract from genuine commitments to ecological transition.

⚠️ Examples of behaviors or content concerned

  • Posts promoting unjustified “sustainable” actions (e.g., “100% eco-responsible” without certification or proof);
  • Misuse of terms like “green,” “carbon neutral,” “zero impact” without verifiable basis;
  • Climate communication campaigns without data, sources, or environmental performance audits;
  • Highlighting invented labels or misuse of existing certifications.

⚖️ Applicable legal framework

🇪🇺 Europe
🇺🇸 United States
🇺🇸 California
🇨🇦 Canada
  • Competition Act – prohibits misleading environmental representations not supported by accessible evidence.
🇦🇺 Australia
  • Australian Consumer Law – protects consumers against unfounded environmental claims;
  • ACCC – very active in combating greenwashing since 2022.

Recommended actions

  • Click “Report” from the concerned content (post, ad, account);
  • Specify in the form the misleading element (lack of proof, false message, misuse of a label…);
  • Keep screenshots or any external link documenting your report;
  • Block the account if you believe it is sharing abusive or manipulative content;
  • Email the JUMBOO Trust & Safety team mentioning the report number at: report.trust.safety@jumboo.io

Useful resources

On JUMBOO, environmental transparency is a matter of credibility and justice for truly committed brands. Reporting greenwashing means defending the authenticity of ecological causes.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.

Reporting Conspiracy or Denialist Content

On JUMBOO, we consider that spreading conspiracy or denialist content seriously harms the integrity of information, public safety, and collective memory. When denying established historical facts (such as genocides), or fueling hate speech or radicalization, such content may also constitute a criminal offense.

⚠️ Examples of concerned content

  • Denial of mass crimes existence (Holocaust, slavery, recognized genocides);
  • Conspiracy theories about pandemics, attacks, or high-profile crimes targeting specific communities;
  • Serious accusations without evidence against individuals, institutions, or social groups, spreading hateful stereotypes;
  • Distorted references to “grand manipulations,” “malevolent elites,” “occult powers,” etc.

⚖️ Applicable legal framework

🇪🇺 Europe
🇺🇸 United States
  • First Amendment – freedom of expression partially protected, but restricted in cases of hate speech or incitement to violence;
  • Section 230 – does not prevent platforms from moderating harmful content.
🇺🇸 California
🇨🇦 Canada
  • Criminal Code – sections 318 and 319 (genocide incitement, hate propaganda);
  • Canadian Charter – limits freedom of expression in cases of anti-Semitic or hateful speech.
🇦🇺 Australia
  • Online Safety Act – moderation of hate speech or serious misinformation;
  • High Court jurisprudence – regulation of public expression when clear harm is caused.

Recommended actions

  • Click “Report” directly from the concerned post, comment, or profile;
  • Select the reason “Conspiracy or Denialism”;
  • Include any relevant context: external links, related comments, account history;
  • Block the account if you do not want to be exposed to this content anymore;
  • Email report.trust.safety@jumboo.io specifying the report number and evidences (screenshots, URLs, etc.).

Useful resources

At JUMBOO, we defend free but responsible speech based on facts. Together, let’s fight disinformation that divides, stigmatizes, or falsifies history.

If you believe a post violates our Community standards or our Community Rules, you can report it directly from the App.


Reporting Climate Skepticism or Environmental Misinformation

At JUMBOO, we recognize the climate emergency as a global issue based on scientific consensus. The spread of climate skeptic content or denial of global warming—especially when part of organized campaigns or aiming to undermine public action or citizen mobilization—is a serious form of misinformation.

These practices may violate several international laws or directives and contradict our mission to promote fact-based information.

⚠️ Examples of concerned content

  • Denial of human-caused climate change despite scientific consensus (IPCC);
  • Baseless claims that the ecological transition is a “manipulation”;
  • False studies or graphs taken out of context aiming to sow doubt;
  • Viral videos or articles claiming “CO₂ does not pollute,” or “the climate has always warmed,” etc.;
  • Misuse of climate data for ideological, political, or commercial purposes.

⚖️ Applicable legal framework

🇪🇺 Europe
  • Digital Services Act (DSA): articles 14, 25, and 35 on misinformation and environmental risks;
  • European Green Deal – responsible communication on climate issues;
  • Directive on unfair commercial practices – greenwashing can be considered deception.
🇺🇸 United States
  • First Amendment – freedom of expression protected except in cases of commercial or coordinated misinformation;
  • Regulation by the Federal Trade Commission (FTC) on deceptive claims.
🇺🇸 California
🇨🇦 Canada
🇦🇺 Australia
  • Online Safety Act – regulation of misinformation with high environmental impact;
  • ACCC – interprets greenwashing as deceptive commercial practice.

Recommended actions

  • Click “Report” from the concerned post, video, comment, or profile;
  • Select the reason “Climate Skepticism or Environmental Misinformation”;
  • Provide any relevant context (source, author, comment, link);
  • Block the account if you no longer wish to see such content;
  • Send an email to report.trust.safety@jumboo.io with:
    • the report number;
    • evidence: screenshots, URLs, recordings, etc.

Useful resources

Fighting climate misinformation is a civic duty. At JUMBOO, every report helps us maintain a healthy debate space grounded in science and ecological urgency.

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