Moderation and reporting
Each report counts at Jumboo. We put everything in place to ensure a transparent and prompt follow-up on all users' reports. Once a content, comment or account has been reported, here is how it goes :
From the mobile App : IOS & ANDROID
Report Handling Steps
- Immediate confirmation As soon as you report an item, a confirmation appears to let you know that your report has been received.
- Review by our team Your report is sent to our moderation team. Depending on the nature and severity of the issue, it can be handled in just a few minutes or may require more in-depth review.
- Decision & action
After review, several actions may be taken:
- Removal of the reported content
- Blocking or suspension of the account
- Request for additional information (in rare cases)
- Result notification If you have enabled report-related notifications, you will be informed if any action has been taken. If no violation is found, you will also receive a notification—except in cases of silent internal verification to prevent misuse.
Privacy and Respect
The moderation process is entirely confidential. The reported person will never know who submitted the report.
Jumboo protects your anonymity to ensure a stress-free and respectful use of the reporting system.