Helping children see age-appropriate content : complete guide and tips
Jumboo is a free content sharing platform, accessible in iOS and Android. Users can post pictures, videos and texts, share them with their community, and interact with other members' content through likes, comments and shares.
To join Jumboo, any person aged 13 or more can create an account providing an email address and picking a unique user name.
⚠️ Safety and well-being of children on Jumboo is at the heart of our priorities. We put strict rules, adequate tools and counseling to guarantee a safe and respectful environment for all.
Child protection and legal framework
In compliance with current laws, including the European General Data Protection Regulation (GDPR) and directives on online child protection, Jumboo implements strict measures to guarantee the safety of younger users. Any collection, handling and storing of children’s personal data complies with legal obligations, with parental consent when required.
We strive to maintain a safe and respectful environment for all, by implementing clear rules in our Community standards and setting up adequate moderation processes. Inappropriate, dangerous or illegal content is promptly detected and deleted. Moreover, control and privacy tools allow younger users to limit their reach and interactions.
Commitments and tools
Useful resources
Download our Jumboo Guide on parental responsibility : security and best practices
We are currently preparing a comprehensive guide for parents to help support and protect teens on Jumboo. This guide, developed in consultation with experts in mental health, online safety, education and other key areas, will soon provide you with clear and practical advice. We are doing everything we can to publish it quickly and help you ensure a safe and positive digital experience for your child.
To know more, see our  Transparency Center – Norms on child safety that goes into details about the strict rules put in place to protect children on Jumboo.
Children accounts : security, transparency and control
Privacy and visibility of children accounts
If you think a post you just saw infringes on our Community standards or our Community guidelines, you can report it directly from the App.
When you sign-up on Jumboo you have to state your date of birth. This step is essential to guarantee users’ safety and apply age-appropriate practices.
Why is this information important?
- It allows for checking you are over 13, minimum age required to create an account on Jumboo.
- It helps protect younger users by limiting access to younger children, in compliance with recommendations on mental health.
- It allows us to adapt your experience according to your age.
🔞 Age restrictions :
- Minimum age : 13. If you are younger than 13 you cannot create an account on Jumboo.
- Not recommended for users under 16. We strongly advise teens under the age of 16 not to use the app. Social media can impact mental health, and we encourage thoughtful and responsible use.
Change of date of birth: Your date of birth is usually set when you create your account. It cannot be freely changed to prevent fraud or misuse. If you encounter any issues, please contact our support team.
Report and demand deletion of picture of your child on Jumboo
If you think a post you just saw infringes on our Community standards or our Community guidelines, you can report it directly from the App.
Children’s privacy and image protection is an absolute priority on Jumboo. If you find out a picture of your child has been posted on our platform without your consent or in an inappropriate manner, you can demand its immediate deletion.
How to proceed?
- Report via the App : Use the “Report” feature on the corresponding post, pick “Content involving a child” or “Children protection” as motive. This process directly alerts our report team.
- Direct contact through email : for any urgent or specific request, including if the App report wasn’t enough, you can contact our team dedicated to Child protection : legal.childprotection@jumboo.io Please provide :
– exact link to the post or profile
– thorough description of the problem
– any proof or information that could help handling the case promptly
Applicable legal framework :
- Europe : Europe : General Data Protection Regulation (GDPR) and Audiovisual Media Services (SMA) directive
- United States : Children’s Online Privacy Protection Act (COPPA)
- Canada : Loi sur la protection des renseignements personnels et les documents Ă©lectroniques (LPRPDE)
- Australie : Privacy Act 1988 et Online Safety Act
Official reporting platform by countries :
| Pays | Organization / official platform | Lien |
|---|---|---|
| France | e-Enfance / Point de contact PHAROS | internet-signalement.gouv.fr |
| United States | Federal Trade Commission (FTC) / COPPA Enforcement | ftc.gov |
| Canada | Centre canadien de protection de l’enfance | cybertip.ca |
| Australia | eSafety Commissioner | esafety.gov.au |
We handle all reports with extreme care and commit to deleting all content harming the security, privacy and dignity of children without delay. We encourage parents and legal guardians to use parental tools and bring awareness to young users on the responsible and safe use of Jumboo.
Our recommendations to use Jumboo safely
If you think a post you just saw infringes on our Community standards or our Community guidelines, you can report it directly from the App.
JJumboo is designed to offer a secure, respectful and adapted sharing space to users over 13. To Guarantee a positive experience, here are our key recommendations for children and their parents or legal guardians.
For children
- Protect your privacy : use privacy settings to control who can see your posts, comments and profile information.
- Pick an appropriate unique user name without divulging sensitive personal information.
- Report any content or behavior that you think is inappropriate, dangerous or worrying via the “Report” feature directly in the app.
- Respect other members by being considerate and avoiding harmful discourse.
- Take regular breaks and be aware of the effects social networks have on your mental health.
For parents and legal guardians
- Inform yourself about the rules on Jumboo by reading our Community standards and the Transparency Center – Child Safety.
- Discuss your child’s use of Jumboo regularly, encouraging them to behave responsibly and be on the look-out for signs of unease or harassment.
- Use the parental control tools available on mobile devices to follow social network use.
- Encourage the reporting of any inappropriate content or behavior by your child and do not hesitate to contact us for any question or help via : support.trust.safety@jumboo.io
- Respect your child’s right to privacy while remaining vigilant about their online safety.
Our commitments
- Enhanced moderation of content involving children, to detect and promptly delete any dangerous or prohibited content.
- Simple and readily available tools to anonymously report any worrying situation.
- Stric respect of laws on personal data protection, including consent when required.
- A clear and transparent information about terms of service and actions taken to protect younger users.
Useful resources for parents
| Pays | Organization / official platform | Lien |
|---|---|---|
| France | e-Enfance / Point de contact PHAROS | internet-signalement.gouv.fr |
| United States | Federal Trade Commission (FTC) / COPPA Enforcement | ftc.gov |
| Canada | Centre canadien de protection de l’enfance | cybertip.ca |
| Australia | eSafety Commissioner | esafety.gov.au |
Child protection and exploitation of for-profit accounts
If you think a post you just saw infringes on our Community standards or our Community guidelines, you can report it directly from the App.
At Jumboo, security and well-being of children is the heart of our priorities. If we notice accounts created in a child’s name is used by parents or legal guardians for commercial purposes, it can constitute a breach of the relevant legal framework.
That situation rises several important risks :
- Lack of freely given and enlightened consent from the child
- Potential exploitation of the rights and image of the child.
- Risk of pressure or contingencies in connection with content monetization.
- Breach of rules pertaining to children’s personal data.
Rigorous supervision for any child’s account reaching a significant audience threshold (i.e.. more than 10’000 followers). This includes (but isn’t limited to):
- Provision of a modeling or representation contract in compliance with the corresponding country’s laws, guaranteeing rights and protection for the child.
- Creation of a bank account dedicated to handling generated revenue, in compliance with financial and tax regulations.
- Respect of specific regulations such as :
- European Union : GDPR, SMA, labor code on children (Contracts, work time).
- United States : Children’s Online Privacy Protection Act (COPPA), labor code on children and representation contracts.
- Australia : Australia : Privacy Act 1988, Online Safety Act, Child protection in medias laws.
We strongly encourage families to respect these regulations to ensure protection of young users’ fundamental rights, their privacy and integrity.
In case of doubt or report about inappropriate exploitation, our team is available to intervene and support all the parties involved.
For any question or reporting, contact us at : legal.childprotection@jumboo.io.
Useful links :
Possible Reports and Critical Situations
Suspected Sexual Abuse or Exploitation
If you think a post you just saw infringes on our Community standards or our Community guidelines, you can report it directly from the App.
Important : when picking a motive category during reporting, if the content involves a child, please says so by answering “yes” when the question is asked. This helps us to handle sensitive matters faster when situations involve children.
Within the framework of combatting abuse and sexual exploitation, Jumboo strives to act quickly and firmly. Any suspicious content must be reported without delay to protect victims and prevent dissemination of illegal content.
Recommended actions:
- Report the corresponding post, comment or account immediately.
- Block the account to avoid exposure to the content.
- Keep proof (screenshots, videos, URL).
- Contact the appropriate authorities if necessary.
- Email us with the report number and a link to the content using the dedicated address.
For more information, see our article on Reporting and moderation.
Suicide, auto mutilation or eating disorders
If you think a post you just saw infringes on our Community standards or our Community guidelines, you can report it directly from the App.
Important : when picking a motive category during reporting, if the content involves a child, please says so by answering “yes” when the question is asked. This helps us to handle sensitive matters faster when situations involve children.
Jumboo takes content related to suicide, auto mutilation or eating disorders very seriously. These critical situations require special attention and prompt intervention.
Recommended actions:
- Immediately report the corresponding post, comment or account.
- Block the account to not be exposed to their content.
- Keep proof (screenshots, videos, URL).
- Alert emergency services or specialized organizations if you ever witness imminent danger.
- Send us an email with the report tracking number and the link to the content via the dedicated address.
For more information, see our article on Reporting and moderation.
Pornography or nudity
If you think a post you just saw infringes on our Community standards or our Community guidelines, you can report it directly from the App.
Important : when picking a motive category during reporting, if the content involves a child, please says so by answering “yes” when the question is asked. This helps us to handle sensitive matters faster when situations involve children.
Unwanted or inappropriate sexual content is prohibited on Jumboo. Your vigilance is essential in maintaining a respectful community.
Recommended actions:
- Immediately report the corresponding post, comment or account.
- Block the account to not be exposed to their content.
- Keep proof (screenshots, videos, URL).
- Alert emergency services or specialized organizations if you ever witness imminent danger.
- Send us an email with the report tracking number and the link to the content via the dedicated address.
For more information, see our article on Reporting and moderation.
Threat to share or sharing of intimate pictures
If you think a post you just saw infringes on our Community standards or our Community guidelines, you can report it directly from the App.
Important : when picking a motive category during reporting, if the content involves a child, please says so by answering “yes” when the question is asked. This helps us to handle sensitive matters faster when situations involve children.
Unwanted or inappropriate sexual content is prohibited on Jumboo. Your vigilance is essential in maintaining a respectful community.
Recommended actions:
- Immediately report the corresponding post, comment or account.
- Block the account to not be exposed to their content.
- Keep proof (screenshots, videos, URL).
- Alert emergency services or specialized organizations if you ever witness imminent danger.
- Send us an email with the report tracking number and the link to the content via the dedicated address.
For more information, see our article on Reporting and moderation.